Description:

Etiquette is not about being formal; it is about making others feel respected, comfortable, and valued. This course trains corporate learners to practise etiquette confidently in real workplace and social situations. You will learn communication etiquette such as tone control, clear speaking, active listening, and handling difficult conversations with maturity. You will also develop workplace and professional etiquette—punctuality, respectful behaviour, ethical conduct, confidentiality, and a dependable professional presence. The course includes digital and online etiquette to improve email writing, messaging behaviour, and virtual communication. You will understand what to write, what to avoid, and how to sound professional even when communication is quick or stressful. Social etiquette lessons strengthen everyday interaction skills—greetings, personal space, small talk, and networking behaviour. Dining etiquette covers table manners, professional conduct during business meals, and how to leave a positive impression without awkwardness. Meeting etiquette teaches preparation, participation, and follow-up habits that build credibility and leadership readiness. Every lesson uses practical examples with clear do’s and don’ts, making it easy to apply immediately at work and in daily life.

Curriculum